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"...first impression speaks volumes..."

Dear Dr. Fakhouri,

Several months ago you treated me for a strained rotator cuff. During my two visits to your office, I took notes of what I observed in the waiting room. These notes, I recently found in a dormant file:

My initial phone call to your office was answered by a person with a positive attitude. She expressed confidence in assisting me. She worked hard to arrange an appointment time which accommodated both of our schedules.

Entering your office, I was greeted with a warm smile by the receptionist. That first impression speaks volumes for the in-service training the receptionist had received from the office manager.

At my second visit, the two receptionists presented an image of a working team. That was nice to observe because one usually observes a fiefdom domain.

The entire environment was classy, comfortable and clean.

You explained what my problem was and the steps you recommended to address it in a professional manner.

As I reflected on my visits, it was clear to me someone who has an expertise in organizational behavior must be at the helm.

Sincerely,

Dr. Raymond Garritano
October 7, 2015

When an Injury Occurs

Direct To Specialist The First Time

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10330 South Roberts Road
Palos Hills, IL 60465

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Mokena, IL 60448

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2315 E. 93rd St, Suite 336
Chicago, IL 60617
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